App

Aria: AI Claims Agent

Inbound claims-support voice agent for Observe Insurance — verifies caller identity, fetches claim context via Chain-of-Verification, answers support questions, and logs every call with sentiment, outcome, and AI summary.

Identity Verification

Caller verified via policy number and DOB before any claim data is shared.

Conversational Claims

AI handles status lookups, coverage questions, and next-step guidance over voice.

Smart Escalation

Detects out-of-scope requests and routes to a human agent without dead ends.

Interaction Dashboard

Every call logged with outcome, containment status, and full transcript.

Best experience: open immersive mode.

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