App

Omen

Inbound claims-support AI agent for Observe Insurance — handles caller verification, claim status lookups, FAQ resolution, smart escalation, and post-call analytics in a single voice-native interface.

Multi-step Auth

Phone, name, ZIP, and DOB verification with 3-strike lockout and graceful failure handling.

CoVe Claim Lookup

Chain-of-Verification re-fetches claim data server-side before speaking — LLM never sees raw fields.

Smart Escalation

Out-of-scope, emergency, and representative requests routed to live agents with pre-populated notes.

Call Analytics

Every call logged with sentiment, outcome, escalation reason, AI summary, and recording link.

Best experience: open immersive mode.

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